Previously, Walmart buyers don't use Dead Net profit 2.0 because of the efficiency. There is a third person Data Analyst who will download the data and analyze the data for the buyers. The process takes longer for users to get the data because of the additional step.How might we provide a simple platform for buyers to start using Dead net profit by themselves to expedite the process for them to get the data?
Buyers are the people who purchase the products for Walmart customers through the buying trips per year.After purchased products come into the Walmart stores, buyers will proactively negotiate with the suppliers for a lower price.
Because of the inefficiency, the buyers are not using the existing tool. The buyers need to get the data quickly before or during the negotiation. However, the process takes longer for users to get the data because of the additional step.
Goal - Try to get when/why/how/where users will use DNP and the pain points for using the existing tools. Methods - I conducted 4 user interviews and 1 user observation.
The consistent feedback for the main filter is not efficient.
There are 5 main filters and users need to click confirm on the each popup of 5 filters.
There is no preview on selected filters.
Users are applying the same filters for majority of the tasks.
Save Filter reduces 10-20 clicks (about 5 minute). Users could re-apply/edit saved filters.
Previously, the entire dataset will load no matter if the users need the information or not. Hence the loading time takes 5-7 minutes to load.
• Talk to engineers at an early stage to validate the design decisionsIt is never too early to involve engineers to understand the feasibility. • Validate the design with users very often since no actual users are using DNP 2.0
This tool has been launched on February 21, 2020.
Thanks for reading so far.